Frequently Asked Questions
Ordering & Delivery
How long does delivery take?
Delivery times vary depending on the product and availability. Once your order is confirmed, you will receive an estimated delivery timeframe.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking link via email to monitor your delivery.
What if my item is out of stock?
If an item is temporarily unavailable, our team will notify you and provide alternative options or an estimated restock date.
Returns & Exchanges
Can I return or exchange my purchase?
We offer a hassle-free returns policy. Items must be returned in their original condition within the specified timeframe.
How do I process a return?
Log in to your account on 2weddingdresses.com and follow the returns instructions. A prepaid returns label will be provided where applicable.
Sizing & Fit
What if my dress doesn’t fit?
We recommend referring to our detailed size guide before ordering. If adjustments are needed, our team can advise on alterations or exchanges.
Do you offer alteration services?
While we don’t provide alterations directly, our stylists can recommend trusted professionals near you.
Wedding Dress Care
How should I store my wedding dress?
Keep your gown in a cool, dry place, ideally in a breathable garment bag. Avoid plastic covers, as they can trap moisture.
Can I clean my wedding dress at home?
For delicate fabrics, we recommend professional cleaning. Check the care label for specific instructions.
Other Questions
Do you offer bridesmaid or occasion dresses?
Yes! Explore our full collection at 2weddingdresses.com for bridesmaid dresses, mother-of-the-bride outfits, and more.
How do I contact customer service?
For any further assistance, visit 2weddingdresses.com and use our live chat or inquiry form.